Refund Policy and Returns

Last Updated: 05 MAY 2025

At Zrobit Infotech (OPC) Pvt Ltd, we are committed to delivering exceptional consultancy services, website design, and software development solutions. Please carefully review our refund and return policy below.

Refund Policy

Refunds are applicable only for active services and services within a trial period . Services that have been utilized, expired, or fall outside the trial period are not eligible for a refund.

Non-Refundable Services

Completed consultancy services
Delivered website designs
Custom-developed software
Expired service subscriptions
Utilized or consumed services

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The service must still be active and within the trial period.
The refund request must be made within 30 days of purchase.

How Refunds Work

Once your request for a refund is received and reviewed, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed and credited to your original payment method (in Indian Rupees, INR) within 7-10 business days.
If rejected, we will provide the reason for the decision.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

First, check with your bank or payment provider.
Contact your credit card company, as refunds can take time to post officially.
Contact us at [email protected] for further assistance.

Exchanges

Exchanges are applicable only for services with defects or incomplete deliveries due to errors on our part. Please contact us at [email protected] for assistance.

Shipping

As our services are digital and non-physical, shipping is not applicable. Refunds for eligible services will be processed digitally.

Changes to This Refund Policy

We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on our website.

For any questions or concerns about this refund policy, please contact us at [email protected] .